Question 1

What is a remedial builder?

Accepted Answer

A remedial builder repairs and rebuilds existing buildings rather than constructing new ones. The work covers waterproofing failure, concrete cancer and spalling, facade repair, structural remediation and re-roofing. The term is well established in New South Wales and Queensland and less commonly used in Western Australia, though the work is the same.

Question 2

What types of strata building defects do you handle?

Accepted Answer

Water ingress, waterproofing failure, concrete spalling, roof deterioration, facade damage and structural cracking. If a defect is affecting safety, amenity or value, we can assess it and recommend a practical remediation plan.

Question 3

How do you work out what is actually causing water ingress or concrete spalling?

Accepted Answer

We start with a site inspection, review any existing reports, and engage specialist consultants where the fault runs deeper than the surface. We identify the cause rather than the symptom, so the remediation addresses the underlying problem instead of returning in two years.

Question 4

Can you help if our building has several problems in different areas?

Accepted Answer

Yes. Most buildings we work on do. We prioritise by risk, group works that share access or trades, and stage the programme so it is manageable for the Council of Owners and tolerable for residents.

Question 5

Do you work with our existing engineers and consultants?

Accepted Answer

Yes. We can engage suitable consultants on your behalf or work alongside your existing engineer or building consultant. Our role is to coordinate the team, align everyone on one scope, and make sure the design is buildable before it is priced.

Question 6

What happens after we first contact you?

Accepted Answer

We attend the building and inspect it at no charge. You get our assessment of what is happening and what it will take to fix. If the building then needs a documented scope, we agree that fee with you in writing before anything starts. Nothing is ever charged that you have not approved.

Question 7

How long does a strata remediation project take?

Accepted Answer

It depends on the cause. A minor repair can be a single day. A staged capital works programme on a large building can run across multiple financial years. We give you an indicative programme early and refine it once the scope and contractor are confirmed.

Question 8

What is a 5 or 10 year maintenance plan?

Accepted Answer

A schedule of what a building will need, when, and what it will cost. It lets a Council of Owners set levies against a known schedule instead of reacting to failures, and it gives strata managers a documented basis for the advice they give owners.

Question 9

How do you minimise disruption to residents?

Accepted Answer

We plan staging, access and noisy works with the strata manager and the Council of Owners. Notice periods, site rules and clear communication do most of the work. Where we can, we sequence the programme to keep key access points open.

Question 10

Do you work with strata managers or directly with owners?

Accepted Answer

Both, and most often alongside the strata manager. The manager stays the point of contact with the Council of Owners while we carry the technical and construction side. You receive progress reports, site meeting notes and photographs throughout.

Question 11

What does an inspection cost?

Accepted Answer

Nothing. Inspection and diagnosis are free, with no obligation and no pressure to appoint us for the works. If a documented scope is needed after that, the fee is agreed with you in writing first.

Question 12

Who pays for remedial work in a WA strata scheme?

Accepted Answer

Repairs to common property are the responsibility of the strata company, funded through levies or a reserve fund. Where the cost exceeds what the fund holds, the Council of Owners generally decides between a special levy and staging the works across financial years. We can prepare costings that support either approach.

Question 13

What is included in your proposal and what is not?

Accepted Answer

Every proposal sets out what is included, such as investigation, documentation, tender management and site inspections, and lists the exclusions and assumptions alongside it. Anything additional is discussed and agreed before we proceed.

Question 14

How do you help us compare contractor quotes fairly?

Accepted Answer

We prepare one clear scope and tender documentation so every builder is pricing the same information. We then analyse the tenders, explain where they differ and why, and give the Council of Owners a recommendation they can act on.

Question 15

Who is accountable for the quality of the work?

Accepted Answer

MRO Pro manages the project and MRO Go is the registered builder, licence 105100, so where we deliver the construction you are dealing with one party rather than a manager and a contractor pointing at each other. Where MRO Go is appointed under a project managed by MRO Pro, you are told upfront and all costs are open book. Where a third party contractor is engaged instead, we administer the contract, certify payments against completed work and hold them to the agreed scope and standard.

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